Everything agency partners ask before signing. If your question isn't here, bring it to the call.
The agency does. Always. We never contact the client direct, we don't appear in their inbox, and we don't show up on calls unless the agency asks us to. A non-solicit clause is written into every partner contract, covering the relationship for 24 months after engagement ends.
Per-account engagements run on a 3-month minimum, rolling after — accounts can be paused or ended with 30 days' notice. No churn penalty. No shadow billing once an account is paused.
A small number at a time, on purpose. We'd rather give each agency real, hands-on attention than spread thin across a long client list. If you're worried about us working with a direct competitor, we're happy to discuss specifics on the call.
You send us your logo, fonts, and template decks during onboarding. From that point every report, audit, deck, and email is shipped in your visual identity. Your team forwards it. We're invisible. Looker / Klipfolio dashboards can also be hosted at your domain if needed.
Optional. Many partners want us in the room as their "Amazon lead" — especially for pitches and QBRs — using their agency email and badge. Others prefer to keep us fully invisible and route everything through their account lead. Both work.
Only if the agency tells them. From the client's side, every interaction is with the agency — emails, calls, reports, dashboards. We don't issue invoices to clients, appear on signatures, or send any communication that could reveal the structure.
Yes. We bill the agency a partner rate. What the agency bills the client is their call. Most partners run 2.5–3× mark-up on retainers and similar on project work. Benchmarks are shared on the intro call.
No. No setup fees, no onboarding fees, no percentage cuts on ad spend, no hidden tooling fees. The partner rate is what you pay.
Mutual NDA signed at the partner call — covers the agency, our team, and client data. Per-client NDAs signed before each new account onboards. GDPR-compliant, data processed within EU/UK, and we'll sign your DPA if you have one.
We'll hand it over cleanly. Process docs, account access, campaign histories, and a handover call with the incoming team. 30-day overlap if you want one.
Yes. About half our partners have an existing Amazon lead and use us to extend capacity — overflow accounts, FBA ops, multi-market expansion, pitch audits. Strategic partnership tier is designed for exactly this.
Two weeks from partner call to first deliverable, in the standard case. Onboarding sometimes has a 4–6 week queue depending on intake volume — get on the call early if timing matters.
We work with a small number of agencies at a time so each one gets proper attention. That means onboarding can sometimes queue — usually 2–4 weeks. If timing matters, get on the call early.
Bring it to the call. 30 minutes, no deck, no pressure.